Refund policy

Returns & Refunds

We want every purchase from The Aureate Page to be made with confidence. Because each volume is individually photographed and described, we encourage careful review of the listing before purchase and welcome questions or requests for additional photographs.

Returns

Return requests must be made within 14 days of delivery.

To request a return, contact us at theaureatepage@gmail.com with your order number, the title of the volume, and the reason for the return.

Please do not send a book back until return instructions have been provided.

Returned books must be received in the same condition in which they were d

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theaureatepage@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theaureatepage@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theaureatepage@gmail.com.

elivered. We strongly recommend retaining the original packing materials until you are satisfied with your purchase.

Return Shipping

For discretionary returns, the buyer is responsible for return shipping and for packing the book securely.

We recommend using a tracked and adequately insured service. The Aureate Page cannot be responsible for loss or damage occurring during an unauthorized or inadequately packed return shipment.

If a return is required because an item was materially misdescribed, an incorrect item was sent, or verified damage occurred in transit, return-shipping arrangements will be handled separately as appropriate.

Condition & Description

Rare and antiquarian books are physical objects that commonly show evidence of age and previous ownership.

Photographs form part of each book's description. Minor characteristics that are visible in the photographs or reasonably consistent with the written condition description are not considered material discrepancies.

If you believe a volume differs materially from its description, please contact us promptly with photographs and details of the concern.

Damage in Transit

If an order arrives damaged, please retain:

• the book
• the shipping carton
• all packing materials
• photographs of the exterior packaging
• photographs showing the damage

Contact us as soon as practical so we can review the shipment and address any carrier or insurance requirements.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Processing time after issuance is determined by your bank or payment provider.

Original shipping charges, return-shipping charges, customs duties, taxes, and similar fees may not be refundable except where required by law or where the return results from our error or a materially inaccurate description.

Damage in Transit

If a package arrives with visible damage, photograph the exterior packaging before opening it whenever possible.

Retain the book, carton, and packing materials and contact us promptly if the contents appear damaged.